A link to the RMA Request form will be available above this sentence once you have logged into or created an account on our website.
CARTEL MODS agrees to provide after-sale service under limited warranty pursuant to the following terms and conditions:
1. This limited warranty provides free inspection, repair and or replacement (case dependent) if a Cartel Mod product cannot work due to the quality problems, in the precondition of non-artificial damage. Warranty period is 90 days from date of purchase by the end user.
2. This limited warranty will be void as a result of any of the following conditions:
* Customer does not provide original receipt of purchase.
* Product failure or damage caused due to improper use or unauthorized repair and alteration.
* Product failure or damage caused as a result of excessive force such as dropping.
* Product failure or damage caused by improper use of water or other liquid.
* Product failure or damage caused due to usage with accessory components (charger, battery, power cable, atomizer and so on).
3. This limited warranty does not cover personal items or consumable goods and attachments, including but not limited to: third-party atomizers, drip tips, and other accessories used on Cartel Mods
4. This limited warranty does not cover any non-genuine/clone Cartel Mod products. This warranty is only valid for authentic Cartel Mods products within 90 days after date of purchase by the end user.
Cartel Mods reserves the right of final decision in all warranty cases. Cartel Mods may interpret and revise the content of this warranty terms.